ATTENTION:  This page should be used to contact Technical Support only. In other words, if you are having a problem connecting to the Internet, using your Internet connection, using your email account, or using another service that we provide, please use this page to contact us. For all other inquiries, please click here. If you submit a non-technical-support question here, we will not be responsible for routing it to the correct department. Thank you.

TECHNICAL SUPPORT CONTACT INFORMATION

Email Address - techsupport@vtisp.com

Support Phone Number - 1-888-417-6296  (see charges below)

• IMPORTANT: Calls to our Technical Support Line will be charged to you as follows: If you are a new customer, your first call within 30 days of signing up for a new account is free. Otherwise, you will be charged $5 for each support phone call for up to 2 calls in any 12-month period. For calls in excess of 2 calls in any 12-month period, you will be charged $10 per call.
• You must provide your dial-up username, which will end with @vtisp.com .
• Please have your computer started and ready when you call.
• Please have any error messages written down when you call.

Hours of Operation - Mon.-Fri. 9:00 a.m. to 6:00 p.m. Eastern Time

For All Other Departments - Please visit http://www.vtisp.com/contact.shtml for contact information and hours of operation.